Help & Support

Contact us

Email support@miravalabs.com from the address you use for Avily where possible, and describe what happened and what you saw on screen.

Account and login

• After creating an account, confirm your email address from the message we send, then sign in.
• You can use Avily as a guest first; when you sign in, your guest chats and progress are moved into your account.
• If you cannot sign in, email support with the email address on the account.

Chat and photos

• Companions are fictional AI characters. Replies and generated photos are produced by AI and can be inaccurate or unexpected.
• If a photo doesn't match what you asked for, try describing the place, outfit and moment in one message.
• Free accounts have a daily message and photo allowance that resets each day.
• Report anything unsafe or inappropriate by email so we can look into it.

Subscriptions

Premium is not yet available to buy and Avily does not take payments today. Once Premium is live through Google Play, purchases, renewals, cancellations and refunds will be managed in your Google Play account under Google Play's terms. Email us if you need help then.

Privacy

Our Privacy Policy explains what Avily stores and how AI processing works. For access, correction or deletion requests, email support@miravalabs.com.

Deleting your account

Open Avily, go to Profile, then Delete account, and confirm. This permanently removes your conversations, photos, memories, progress, usage records and login. See the account deletion page for full details.